Privacy Policy
This Privacy Policy explains how Ozmeth collects, uses, stores, and protects personal information belonging to players who register and use the platform at ozmethcasino.com. It applies to all visitors and registered account holders in Australia and outlines the categories of data we handle, the purposes for which we use them, the role of cookies, how information may be shared with third parties, and the rights available to individuals under applicable data protection principles. This document is intended to be read alongside our other player-facing policies, and by using the site you acknowledge that your information will be handled as described below.
Scope and Application
This policy applies to all personal data processed in connection with the operation of the Ozmeth platform, including data collected during registration, account verification, gameplay, customer support interactions, and marketing communications where consent has been given. It covers information collected through the website, any associated mobile browser experience, and communications channels such as email and live chat. It does not apply to third-party websites that may be linked from our platform, as those services operate under their own privacy terms. Where Ozmeth acts as a data controller, we are responsible for determining how and why personal data is processed, and this document describes that relationship in plain terms for Australian players.
Information We Collect
We collect personal information necessary to open and maintain an account, to verify identity and age, to process payments, and to provide customer support. The categories of data collected depend on how a player interacts with the platform, but generally fall into the groups described below. We aim to collect only what is reasonably required for account operation, regulatory compliance, and service delivery, and we do not seek to gather information beyond what is necessary for these purposes.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity data | Full name, date of birth, residential address | Age verification, identity confirmation, eligibility checks |
| Contact data | Email address, phone number | Account communication, security notifications, support |
| Financial data | Payment method details, transaction history | Processing deposits and withdrawals, fraud prevention |
| Account data | Username, login credentials, account preferences | Account access and management |
| Technical data | IP address, device type, browser information | Security, fraud detection, site optimisation |
| Usage data | Gameplay history, session duration, feature interaction | Service improvement, responsible gaming monitoring |
| Communication data | Support tickets, chat transcripts, correspondence | Resolving queries and complaints |
Some of this information is collected directly when a player registers, deposits, withdraws, or contacts support, while other data is generated automatically through use of the platform, such as technical and usage data gathered via cookies and similar technologies.
How We Use Personal Information
Personal information is used for a range of operational and compliance purposes. These include verifying that a player meets the minimum age requirement of 18 years, confirming identity in line with standard verification procedures, processing payment transactions through supported methods such as PayID and BSB bank transfer, and detecting and preventing fraud or misuse of the platform. We also use data to communicate important account and security information, to respond to support enquiries and complaints, and to comply with legal and regulatory obligations applicable under our operating licence. Where a player has agreed to receive marketing communications, data may also be used to send information about account activity or platform updates, though this is always subject to the player’s ability to withdraw consent at any time.
Data relating to responsible gaming tools, such as self-set deposit limits, is used specifically to help monitor and support safer play, and is treated with particular care given its sensitivity. We do not use personal information for purposes beyond those described in this policy without seeking appropriate consent first, and we do not sell personal data to unrelated third parties for their own marketing purposes.
Legal Basis for Processing
We process personal information on several legal grounds depending on the context. Processing necessary to perform our contractual obligations to a player, such as facilitating deposits, withdrawals, and gameplay, is carried out on the basis of contract performance. Processing required to verify age and identity, prevent fraud, and meet anti-money laundering obligations is carried out on the basis of legal and regulatory compliance. Where consent is the basis for processing, such as for optional marketing communications, that consent can be withdrawn at any time through account settings or by contacting support. In limited cases, processing may be based on legitimate interests, such as maintaining platform security, provided this does not override the individual’s own privacy interests.
Cookies and Similar Technologies
Ozmeth uses cookies and similar tracking technologies to operate the website effectively, remember player preferences, and understand how the platform is used. Cookies are small text files stored on a device when visiting the site, and they serve several distinct functions.
Types of Cookies Used
Essential cookies are necessary for core site functionality, such as maintaining a logged-in session and enabling secure navigation between pages. Functional cookies remember preferences such as display settings or language selection to improve the browsing experience. Analytics cookies help us understand how visitors interact with the platform, which pages are most used, and where technical issues may occur, allowing us to improve site performance over time. Where applicable, marketing or advertising cookies may be used to measure the effectiveness of communications, though these are only applied where consent has been given.
Managing Cookie Preferences
Most browsers allow visitors to control or disable cookies through their settings menu. Disabling essential cookies may affect the ability to log in or use certain account features properly, while disabling functional or analytics cookies typically has a smaller impact on core functionality. Players can adjust browser settings at any time to manage how cookies are stored and used, and further guidance is usually available directly within browser help documentation.
Sharing of Information with Third Parties
Personal information may be shared with a limited number of third parties where necessary to operate the platform and meet legal obligations. This includes payment processors that facilitate deposits and withdrawals through methods such as PayID and BSB bank transfer, identity verification providers engaged to confirm age and identity where required, and regulatory or law enforcement bodies where disclosure is legally mandated. We may also share data with service providers who support technical infrastructure, customer support tools, or fraud prevention systems, under contractual obligations requiring them to protect the data appropriately.
We do not share personal information with unrelated third parties for independent marketing purposes without explicit consent. Any transfer of data outside of standard operational necessity is handled with care to ensure it remains consistent with the purposes described in this policy.
Data Retention
Personal information is retained only for as long as necessary to fulfil the purposes described in this policy, including meeting legal, regulatory, and accounting requirements. Account and transaction data is generally retained for a period following account closure to satisfy anti-money laundering obligations and to respond to any potential disputes or regulatory enquiries. Once retention is no longer required, data is deleted or anonymised in line with standard data management practices. Specific retention periods may vary depending on the type of data and the applicable regulatory framework under our Curaçao Gaming Control Board licence.
Data Security
Ozmeth applies technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, or destruction. Financial transactions benefit from high-level encryption, and access to sensitive personal data is restricted to personnel who require it to perform their duties. While no system can guarantee absolute security, we continually review our practices to align with recognised industry standards for handling sensitive personal and financial information. Players are also encouraged to take reasonable steps to protect their own account, including using a strong password and not sharing login credentials with others.
Player Rights
Players have a number of rights in relation to their personal information, subject to applicable law. These generally include the right to request access to personal data held, the right to request correction of inaccurate information, the right to request deletion of data where it is no longer necessary for the purposes for which it was collected, and the right to object to certain types of processing, such as direct marketing. Players also have the right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before that withdrawal.
Requests relating to these rights can be submitted through the platform’s standard support channels, including email or live chat, and will be handled within a reasonable timeframe. In some cases, verification of identity may be required before a request can be actioned, to ensure that personal information is not disclosed to the wrong individual.
Responsible Gaming and Data Protection
Because responsible gaming tools rely on accurate account information, data protection and player protection are closely linked on the Ozmeth platform. Self-set daily deposit limits, age verification checks, and account monitoring all depend on the secure and accurate handling of personal information. Australian players must be 18 years of age or older to register an account, and age verification forms a core part of how personal data is used during onboarding. Maintaining accurate records also supports the platform’s ability to identify patterns that may indicate a need for additional player protection measures, in line with our broader commitment to responsible gaming.
Players seeking further information about responsible gambling tools and support options can refer to the dedicated responsible gaming resources available on the platform, which describe deposit controls and related player protection measures in more detail.
Children and Minors
Ozmeth does not knowingly collect personal information from individuals under the age of 18. Registration and use of the platform are restricted to adults who meet the minimum legal age requirement in Australia, and identity verification procedures are designed in part to prevent underage access. If we become aware that an account has been created by, or personal data has been submitted by, a person under the age of 18, appropriate steps will be taken to close the account and remove the associated data in line with our standard procedures.
International Data Transfers
As an online platform operating under a Curaçao Gaming Control Board licence and serving Australian players, some personal data may be processed or stored in jurisdictions outside Australia. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect personal information consistent with the principles outlined in this policy, regardless of where the data is processed.
Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in our data practices, legal obligations, or platform features. Where changes are significant, we aim to make this clear through appropriate notice on the platform. Players are encouraged to review this policy from time to time to stay informed about how their personal information is handled.
Contacting Us About Privacy
Players with questions, concerns, or requests relating to this Privacy Policy or the handling of their personal information can reach out through the platform’s standard customer support channels, including live chat or email support. Our support team aims to respond to privacy-related enquiries and complaints in a timely manner, generally within a short turnaround period, and will guide players through any verification steps required to process a specific request. For general account and platform information, players can also refer to the Ozmeth homepage or review the terms and conditions that govern use of the platform alongside this policy.